Frequently Asked Questions
All the details you need to know to do business with us!
CAN I SHOP ON MY OWN?
You have hired me to design and complete a vision for your space and I ask that you do not select items without my approval because items that you select may not be a fit for the design, space, or budget. You will receive a detailed Specification for items to be purchased direct.
WHAT ADDITIONAL COSTS CAN I EXPECT?
I do my best to give you a full cost outlook of each item, but additional costs such as storage, shipping, installation, or unexpected labor do occasionally happen.
DO YOU WORK WITH CONTRACTORS?
I work with the contractors hired by the client. I love working with other design professionals to create your custom space. I prefer to use professionals that I have worked with on previous projects. 5ENSES DESIGN AND HOME STAGING LLC does not provide contractor services, only recommendations; so independent architects and contractors hired by the client are an integral part of the process.
HOW LONG DO PROJECTS NORMALLY LAST?
This depends on the scope of the project and what is purchased. Occasionally there are delays caused by weather, vendor vacations, factory errors, and other unpredictable influences, that are out of my control. Everyone involved: designer, client, vendors and contractors are expected to not cause unreasonable delays in the project.
HOW DO YOU CHARGE?
A flat fee is charged for design, space plans and drawings. If any additional services are needed after the initial budget and scope of work is figured and agreed upon, those services will be billed at $75 per hour.
HOW DO I PLACE AN ORDER?
Once you receive a Proposal you have 7 days to either accept or decline the item. If you accept, a signed copy of the proposal along with full payment is required to place an order.
CAN I CHANGE MY MIND AFTER AN ORDER IS PLACED?
Most often orders cannot be cancelled or refunded. In the event that a full refund can be attained you may cancel the order and receive a refund for the cost of the item minus the purchasing fee and any other applicable fees. Custom orders are nonreturnable. Requests for returns and cancellations will be billed hourly at $75 per hour. Design Fees and reimbursable expenses are non-refundable, even when associated with a return or cancellation.
WHEN ARE PAYMENTS DUE?
Proposals are due with payment within 7 days. Invoices for time billing and reimbursable expenses are due within 14 days. Invoices more than 30 days past due will be charged a 10% late fee and all work will cease until invoice is paid.
WHAT IF I DECIDE MID-PROJECT I WANT TO ADD MORE ROOMS?
Projects cost are flat-fee based, and increasing the scope is not a problem. However, there will be an additional $500 charge per room.
WHAT IF I HAVE CONCERNS ABOUT AN ITEM?
Please bring these to my attention immediately and we will discuss your concerns and if necessary, find a more desirable solution. The decision about what is purchased and installed in your home is ultimately yours.
WHAT ABOUT BUDGET?
Having a clear budget is very important for the project running smoothly and for your expectations to be met. We will work inside your budget parameters, but ultimately it is up to the client to keep themselves on budget.
WHAT IS THE DIFFERENCE BETWEEN A SPECIFICATION & PROPOSAL?
A Specification is a document that I provide the details for you to purchase an item yourself. You will pay the vendor directly. A Proposal is a document where I am requesting payment for items so that I can purchase the item on your behalf. Proposals are payable to 5ENSES DESIGN AND HOME STAGING LLC.
HOW ARE ITEMS DELIVERED?
Our policy is to perform one large installation of all your items. This includes all furniture and accessories purchased. Items purchased by 5ENSES DESIGN AND HOME STAGING LLC go into a licensed, bonded, insured and climate controlled warehouse awaiting installation. It is our policy to not deliver items to client’s homes directly or in multiple trips, this allows for the “big reveal” and helps minimize issues. Clients are responsible for all shipping, storage, & delivery fees.